Return/Refund Process

Steps to Process a Return/Refund:

1. Contact Us:
   If your product is faulty or non-working, please contact our support team at:

   • Email: Hello@escooterhub.com.au
   • Phone: +61 419 712 332
     Please provide the following details:
   • Order number
   • Description of the issue
   • Photos or videos showing the fault (if applicable)

2. Review Process:
   Our team will review the issue and get back to you within 2 business days. If necessary, we may request further information or troubleshooting steps to confirm the issue.

3. Return the Product:
   Once you receive a conformation and a postage address , you will nee to create a postage label for the product ( postage costs will be reimbursed if item is deemed faulty)   you will need to ship the product back to us within 7 days. Please ensure the product is packaged securely to avoid any damage in transit.

   • You will be responsible for the return shipping costs.

4. Inspection and Refund:
   Once we receive the returned product, we will inspect it and process your refund or replacement within 5 business days. Refunds will be credited to your original payment method.

Return and Refund Policy

At EScooter Hub, we strive to ensure that all our customers are satisfied with their purchases. However, if you encounter any issues with the product, please refer to our return and refund process below.

Eligibility for Returns/Refunds:

• We only accept returns or refunds for faulty or non-working products.
• The issue must be reported to us within 30 days of receiving the product.
• Change-of-mind returns or refunds are not accepted.