Shipping policy

At Escooter Hub, we strive to ensure your orders are dispatched and delivered in a timely manner. Please see the details of our shipping policy below:

Dispatch and Delivery Times

• Orders are typically dispatched within 1-3 business days from the time of purchase.
• After dispatch, delivery typically takes 3-7 business days to most locations.
• We use Australia Post and other trusted carriers to deliver to both rural and city locations across Australia

Shipping Costs

• A flat shipping fee of $13.99 AUD applies to all orders to Australia. 

Checking Your Order Status

To check the status of your order, you can:

• Track your order through the order confirmation email or dispatch email 
• Email us at: hello@escooterhub.com.au
• Call us at: +61 419 712 332
  Please have your order number ready when contacting customer service.

Refund Policy for Unfulfilled Orders

• If your order has not been dispatched within 7 days from the time of ordering, please contact us for a refund or an update on your order status.
• If your order is missing or has not arrived within 30 days of dispatch, please reach out to us for a refund or an explanation.

We are committed to providing excellent customer service and ensuring a smooth delivery experience. If you have any concerns, don't hesitate to get in touch.